Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, place an order, or contact us for support. This includes: • Name, email address, and password (for account creation) • Shipping address and phone number (for order fulfillment) • Payment information (processed securely by Stripe — we never store card details) • Design configurations and uploaded logos • Order history and preferences

2. How We Use Your Information

We use the information we collect to: • Process and fulfill your orders • Send order confirmations and shipping notifications • Provide customer support • Improve our products and services • Send promotional emails (only with your consent) • Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with: • Shipping carriers (to deliver your order) • Stripe (for payment processing) • Resend (for transactional emails) • Service providers who assist in our operations, under strict confidentiality agreements

4. Data Security

We implement industry-standard security measures to protect your personal information. All data is transmitted over HTTPS. Passwords are hashed using bcrypt. Payment processing is handled by Stripe, which is PCI DSS compliant.

5. Cookies

We use cookies and similar technologies to maintain your session, remember your cart, and analyze site usage. You can control cookie settings through your browser. Disabling cookies may affect site functionality.

6. Your Rights

Depending on your location, you may have the right to: • Access the personal data we hold about you • Request correction of inaccurate data • Request deletion of your data • Opt out of marketing communications • Data portability To exercise these rights, contact us at privacy@ballerna.com.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Order records are retained for 7 years for legal and tax compliance. You may request account deletion at any time.

8. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@ballerna.com or through our Contact page.